Complaints about the Delivery of Distance Education

Reauthorization of the Higher Education Act includes regulations regarding the delivery of distance education to out-of-state residents. The United States Department of Education (USDOE) requires that institutions comply with any applicable state approval or licensure requirements in each state to which distance education instruction is delivered.
Students may reference the to verify that Â黨ÐÇ¿Õmv is authorized to offer distance learning courses in their state. Registration of students from states not included in NC-SARA may require additional time and information so please allow additional time for this process.
Students have the right to file a complaint against an institution when regulations regarding the delivery of distance education are not followed or regarding the loss of tuition and fees as a result of unfair business practices. Institutions must provide both current and prospective students with contact information for filing complaints with its accrediting body and the appropriate state agency for handling complaints in a student’s resident state.
Students residing outside of the State of North Carolina while taking online courses from Â黨ÐÇ¿Õmv who desire to resolve an academic grievance or complaint should first follow Â黨ÐÇ¿Õmv’s Student Complaint Process (see "HBC Complaint Process"), or contact:
Mr. Chris Schaefer, President
Â黨ÐÇ¿Õmv
P.O. Box 1628
Dunn, NC 28335
910-892-3178, ext. 228
cschaefer24@heritagebiblecollege.edu
Records of students complaints, appeals, and proceedings are kept in a secure file in the college president's office.
If a complaint cannot be resolved through the institution's complaint process, students may file a complaint with The North Carolina Post-Secondary Education Complaints unit. Please review the , print and complete the and submit the complaint to:
North Carolina Post-Secondary Education Complaints
c/o Student Complaints
University of North Carolina System Office
223 S. West Street, Suite 1800; Raleigh NC 27603
Phone: (919) 962-4550
Website:
If for some reason the complaint is not satisfactorily resolved, the next step would be to file a complaint with Â黨ÐÇ¿Õmv’s accrediting agency.
Transnational Association of Christian Schools and Colleges ()
15935 Forest Road
Forest, VA 24551
(434) 525-9539
info@tracs.org
Students may access a TRACS Student Complaint Form at the TRACS website:
Students may also file a complaint through SARA-NC.
SARA-NC is the portal for the North Carolina State Education Assistance Authority. Students should follow the process for registering a and use the .
SARA North Carolina
North Carolina State Education Assistance Authority
P.O. Box 41349
Raleigh, NC 27629
complaint@saranc.org
T: (855) SARA-1-NC (727-2162)
T: (919) 549-8614, ext. 4667
Website:
As a last resort students may contact the appropriate authority in the student's state of residence. Links to appropriate state entities can be found at the following link:
Professional Licensure
HBC does not offer any programs, online or campus, that lead to professional licensure at this time.
Important: In most cases, these complaint procedures require the student to exhaust all complaint avenues internal to the institution before a complaint can be filed at the state or accrediting agency level. HBC students are advised to first attempt to resolve complaints with HBC administration.
