Student Complaints
Complaints concerning Â黨ÐÇ¿Õmv should be handled in a Christian manner. Please begin by reviewing the HBC Complaint Process.
HBC Complaint Process
Non-Academic
Complaints about facilities, staff, financial aid or any other non-academic matter, should be directed to the President of Â黨ÐÇ¿Õmv, President Chris Schaefer.
(910) 892-3178 ext. 228
cschaefer24@heritagebiblecollege.edu
P.O. Box 1628
Dunn, NC 28335
Academic
If you have a formal complaint about an academic issue at Â黨ÐÇ¿Õmv, follow these steps:
1. Contact the instructor to see if you can resolve the issue.
2. If you are unable to resolve the issue with the instructor, then please contact the departmental chair:
Undergraduate Programs:
Mrs. Janet Parker
Telephone: (910) 892-3178, ext. 240;
Email:
jparker@heritagebiblecollege.edu
Mail: P.O. Box 1628 Dunn, NC 28335
Graduate Programs: Dr. Rikki Hummel
Telephone: (910) 892-3178, ext.222
Email: rhummel@heritagebiblecollege.edu
Mail: P.O. Box 1628 Dunn, NC 28335
3. If the matter still has not been satisfactorily handled, please contact one or both of the following:
Records of student complaints, appeals, and proceedings are kept in a secure file in the college president's office.
Chief Academic Officer: Dana Schaefer
Telephone: (910) 892-3178, ext 221
Email:
dschaefer@heritagebiblecollege.edu
Mail: P.O. Box 1628 Dunn, NC 28335
The President of Â黨ÐÇ¿Õmv: Chris Schaefer
Telephone (910) 892-3178, ext. 228
Email:
cschaefer24@heritagebiblecollege.edu
Mail: P.O. Box 1628 Dunn, NC 28335
4. If the matter still has not been satisfactorily handled, you may contact the accrediting agency for HBC:
TRACS (Transnational Association of Christian Schools and Colleges)
15935 Forest Road
Forest, Virginia 24551
434-525-9539
info@tracs.org
5. For distance education (online) students, additional recourse may be available. See the sections below or navigate to this page: Complaints about the Delivery of Distance Education
The State Authorization Unit of the University of North Carolina System Office serves as the official state entity to receive complaints concerning post-secondary institutions that are authorized to operate in North Carolina. If students are unable to resolve a complaint through the institution’s grievance procedures, they can review the and submit their complaint using the online complaint form at .
North Carolina Post-Secondary Education Complaints
c/o Student Complaints
University of North Carolina System Office
223 S. West Street, Suite 1800; Raleigh NC 27603
Phone: (919) 962-4550
Website:
To file a complaint with the Consumer Protection Division of the North Carolina Department of Justice, please visit The State Attorney General’s web page at: . North Carolina residents may call (877) 566-7226. Outside of North Carolina, please call (919) 716-6000. En Espanol (919) 716-0058. If you choose to mail a complaint, please use the following address:
Consumer Protection Division
Attorney General’s Office
Mail Service Center 9001
Raleigh, NC 27699-9001
6. SARA North Carolina
Students may file a complaint through SARA-NC. SARA-NC is the portal for the North Carolina State Education Assistance Authority. Students should follow the process for registering a complaint and use the SARA-NC Complaint Form located at the link below. The SARA-NC student complaint process can be found here: . Please use the SARA-NC student complaint form located here:
SARA North Carolina
North Carolina State Education Assistance Authority
P.O. Box 41349
Raleigh, NC 27629
complaint@saranc.org
T: (855) SARA-1-NC (727-2162)
T: (919) 549-8614, ext. 4667
Website:
As a last resort students may contact the appropriate authority in the student's state of residence. Links to appropriate state entities can be found at the following link:
Follow the red link below for more information:
Follow the link below for more information about state authorization:
State Authorization for Distance Education
Professional Licensure Disclosure
HBC does not offer any programs, online or campus, that lead to professional licensure at this time.
